TERMS & CONDITIONS

Welcome to House of ILA!

These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store.

By visiting our website or placing an order, you agree to the following terms. Please read them carefully before making a purchase.

1. General Information

This website is owned and operated by House of ILA.

Throughout the website, the terms "we", "us" and "our" refer to House of ILA.

We reserve the right to update, modify or replace any part of these Terms & Conditions at any time without prior notice. Changes will become effective once published on our website.

2. Products & Descriptions

• We make every effort to display our products, colours, descriptions and photographs as accurately as possible.

• Since some of our products are handcrafted, slight variations in colour, shape, finish, fragrance and appearance may occur.

• Such minor variations are a natural characteristic of handcrafted products and are not considered defects.

• Product availability and prices are subject to change without prior notice.

3. Pricing & Payments

• All prices displayed on our website are in Indian Rupees (INR).

• Applicable taxes and shipping charges will be displayed during checkout.

• Orders must be paid for using the payment methods available on our website.

• We reserve the right to correct pricing errors or inaccuracies.

• An order is considered confirmed once payment is successfully received and confirmation is issued.

4. Orders & Cancellations

• Orders are subject to product availability and acceptance by House of ILA.

• We reserve the right to cancel an order in cases of stock unavailability, incorrect pricing, suspected fraudulent activity or other genuine operational reasons.

• If an order is cancelled after payment, the applicable refund will be processed to the original payment method.

• Cancellation requests must be submitted as early as possible. Once an order has entered processing, production or dispatch, cancellation may not be possible.

• Customised and made-to-order products may have additional cancellation restrictions, which will be communicated before order confirmation.

5. Shipping & Delivery

• Orders are processed within the timelines mentioned in our Shipping Policy.

• Delivery timelines are estimates and may vary depending on the destination and courier partner.

• Customers are responsible for providing accurate shipping information.

• House of ILA is not responsible for delivery delays caused by circumstances beyond our reasonable control.

Please refer to our Shipping Policy for complete details.

6. Returns, Refunds & Exchanges

• Return, refund and exchange requests are governed by our Return & Exchange Policy.

• Customers must report damaged, defective or incorrect products within the specified reporting period.

• Products must meet the applicable return conditions to qualify for a return or exchange.

• Customised products may not be eligible for return unless they are defective, damaged or incorrectly supplied.

Please review our Return & Exchange Policy before placing an order.

7. Handcrafted Product Disclaimer

Many of our products are thoughtfully handcrafted.

Therefore:

• Minor imperfections and variations may occur.

• Decorative elements and handmade finishes may differ slightly from product photographs.

• Product dimensions and colours may have minor variations.

We believe these characteristics add uniqueness to every handcrafted creation.

8. Intellectual Property

All website content, including our brand name, logo, product photographs, descriptions, designs, graphics and other creative materials, belongs to House of ILA or its respective owners.

No content may be copied, reproduced, distributed, modified or commercially used without prior written permission.

9. Website Usage

You agree not to:

• Use our website for any unlawful or fraudulent purpose.

• Attempt to interfere with the website's functionality or security.

• Submit false, misleading or inaccurate information.

• Copy or misuse our website content or intellectual property.

We reserve the right to restrict access to users who violate these conditions.

10. Limitation of Liability

House of ILA shall not be liable for indirect or consequential losses arising from the use of our website or products, to the extent permitted under applicable law.

Nothing in these Terms & Conditions excludes any consumer rights or liability that cannot legally be excluded under applicable Indian law.

11. Privacy & Personal Information

Your personal information is handled in accordance with our Privacy Policy.

We use customer information to process orders, coordinate deliveries, provide customer support and improve our services.

Please refer to our Privacy Policy for further information.

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, subject to applicable law.

13. Contact Information

For questions, concerns or assistance regarding these Terms & Conditions, please contact us:

House of ILA

Email: hello@houseofila.in

WhatsApp: +91 96531 46058

Instagram: @houseofila.in

Website: www.houseofila.in

Crafted with love, curated for beautiful moments.

Thank you for choosing House of ILA!