Shipping policy

SHIPPING POLICY

At House of ILA, every order is prepared with care and love. We want your shopping experience to be as delightful as the products we create.

Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are generally processed within 2–4 business days after successful payment.

  • Customised and made-to-order products may require additional preparation time.

  • During festive seasons, promotions or high-demand periods, processing may take slightly longer.

  • Orders are not processed on Sundays or public holidays.

2. Shipping & Delivery Timeline

  • Estimated delivery time is 5–8 business days after dispatch.

  • Delivery timelines may vary depending on your location, courier service and external circumstances.

  • Remote locations may require additional delivery time.

  • Customised orders will have a separate estimated delivery timeline.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before payment.

  • Any promotional free-shipping offers will be communicated on our website.

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation with tracking details, wherever available.

You can use these details to track your shipment until it reaches your doorstep.

5. Damaged or Incorrect Orders

We take utmost care while packaging our products, especially our delicate candles and decorative items.

If you receive a damaged, defective or incorrect product:

  • Please contact us within 24 hours of delivery.

  • Share clear photographs or an unboxing video showing the issue.

  • Our team will review your concern and assist you with the appropriate resolution.

6. Incorrect Shipping Address

Customers are responsible for providing accurate delivery details while placing an order.

House of ILA will not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

Please contact us immediately if you need to correct your address after placing an order.

7. Delayed or Undelivered Orders

While we work with reliable delivery partners, certain circumstances beyond our control, including weather conditions, transportation disruptions and operational delays, may affect delivery timelines.

Please contact our customer support team if your shipment is significantly delayed.

8. Contact Us

For any shipping-related queries, please reach out to us:

House of ILA

Email: hello@houseofila.in

WhatsApp: +91 96531 46058

Instagram: @houseofila.in

Crafted with love, curated for beautiful moments.

Thank you for choosing House of ILA!